SR
Shannen R

1 reviews | Active since Sept 2018

03 Oct 2018, 09:35

Pathetic customer service !

This is the second review I give Vodacom online within a period of less than a month! The customer service I have experienced is actually extremely horrific. Everytime a follow up is done, a different answer is given, almost as if its just said to shut you up and get you out of the way! I am really disappointed and disgusted in what your customer service has become as a supposed leading Network provider. Your clients circumstances are not taken into consideration or handled with courtesy. I strongly suggest Vodacom sits back and take a serious look into the service offered to clients. its quite senseless aiming/being a leading network service provide when you offer pathetic service. THE CONTINUAITY AND SUCCESS OF A BUSINESS LAYS WITH ITS SATISFACTION OF YOUR CLIENTS.

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2018, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team