Pathetic Customer Service

To whom it may concern

I am utterly disgusted with the poor customer service and contradicting information that I received. I have a problem with my invoice/statement received on the 10 August 2018 this being for the month of July 2018. I am being billed for the month of August and the month is not yet over. I have spoken to 4 different people, Selina, Andile Hlatshwayo , Abednigo Phethani and Martha Mbatha and they have confirmed that my bill for July will go off on the 25th of August. Previous months(July) bill going off in the current month(August).

I received a sms on the 16/08/2018 stating that a credit of R218.00 will be processed. My issue is with the following amounts R78.26, R260.00 & R8.33 which indicates for August. On the 20/08/2018 I received another sms stating that I am being charged the subscription for August and the usage for July. Absolute contradicting information

Please see sms’s attached. Below is the reference numbers that were received: 1- ********** ********** 1- ********** **********

Please can this matter be given urgent attention and resolved. It is now going into the second week and no resolution, the ethics of TCF (Treating Customers Fairly) are far from being Fair.

I am in communication with the CGSO (Consumer Goods and Services Ombudsman).

Regards, Mrs. Chetty