Pathetic customer service

I have contacted the Vodacom store at Gateway a few minutes ago and was very rudely spoken to by the lady at reception. She was absolutely rude and has no manners. She has no way of speaking especially to their clients. Does she want to retail the Vodacom clients or chase them to another network provided. There are alot of competitors out there that would want the business. She is creating a bad image for the brand Vodacom. I have been put on hold as well forever and the consultant never came on the line. no customer service or telephone etiquette. I want the owner of this store to give me a call urgently. I am most unhappy right now.