Pathetic customer service

Pathetic Service! Upgraded online on Sunday 13 May and was promised delivery by Wednesday 16 May. Called Vodacom online various times only to be told my devices are at dispatch and would be delivered the next day. Now almost 2 weeks after upgrading I still do not have a device. I again called in and was now told the secondary device I ordered is suddenly out of stock and it will take another week for delivery. Requested to cancel my online upgrade so that I can upgrade in store and was told the system does not allow for this I need to email the admin department. I will now be going to my nearest Vodacom this afternoon to cancel both my contracts and move to a service provider who actually understands customer service. Beyond ***********!