Pathetic Customer Service

I wrote to hellopeter a month ago complaining about Vodacom. Somebody *****ulantly took cellphone contracts using my personal details. I was asked to email an affidavit and a copy of my i.d document with 3 signatures so they can send it to their forensic department, I did so after communicating with a person by the name of Renzo Maart via email with the subject line EC-1JB6-26SLAC. He advised me to email the requested docs directly to him and he will forward them to Vodacom forensic department then i will be given a response within 7 to 14 days. The documents were emailed on the 24/05/2018 at 09h46 am to ********** This morning i received a call from one of your callcentre agents informing me that Vodacom is still waiting for my docs. I was now given a new email address of ********** The lady i spoke to this morning is Tisetso Mokone. I have re-sent the documents. I need this issue to be sorted out urgently as its negatively affecting my credit record and preventing me from applying for Vehicle finance. HELP WOULD BE APPRECIATED.