Pathetic customer service

So disappointed that a simple request such as, has my upgrade been processed, couldn't be dealt with. I spoke to 3 agents all saying the same thing, I've come through to the wrong department & this took 11 minutes & 30 seconds. Eventually someone cut me off. I figured it was because the line closes at 6pm. No one was keen to assist me especially when it's home time. The standard of your call centre has deteriorated over the years, I really didn't expect such service. Very poor. My account was debited by R99.99 earlier this morning & I hope it was not you, as I didn't authorise such for today because am usually debited on the 20th so my date passed, so it couldn't have been Vodacom. My ask now is that you cancel that upgrade, I'd rather go in store & deal with someone than to be treated like a number especially being with Vodacom for many years. I deserve better than what I got earlier. Please cancel it, am no longer interested. I hope I will be notified. I was not notified about the upgrade. I didn't get that sms I usually get once I upgrade, hence I called to make sure. I trust you will honour my request. Where is professionalism? Where is courtesy? Where is empathy? Do something!