"PATHETIC CUSTOMER SERVICE"

My problem is with Vodacom. My account number: I ********** -5

Their generated combined invoice (invoice number: H4-6N7XV), date is 01-01-2018, Due date (Debit date) is 31-01-2018 with Total of R3, 090.12 On Vodacom Website, under “My Vodacom”, indicate the bill so far R1, 297.35 On Vodacom Website, under “my summary” indicate the total invoice due R1, 857.15

The invoice that was emailed to me indicate the next debit order is 31 January 2018 with the amount of R3, 090.12

When I call 082 111, the generated voice indicate that the there is a zero (R0) balance outstanding.

When I queried this with Vodacom call centre, the customer Care Reply with reference number: 003S~SCR4 on 10 January 2018. I did not get any response from Vodacom and phoned them again on 19 January 2018. Only then they looked on the system and said your query will take up to 14 days. 14 Days to get back to the customer, what a joke. This is unacceptable and I ask for the accounts department. When someone at accounts eventually answers they will credit my account, but not in line with what I told them the amounts I get from their website. Now on the system generated breakdown the amount that will be debited is R3, 389.12 (incl. VAT).

I started to go through the Tax Invoice that was emailed to me, is that they charge me with an amount of R1, 578.00 data usage on number ********** 885 which is my Mobile Wi-Fi. I have to buy data for my mobile Wi-Fi to work, as it is not included in the package and will never be. A credit for the error of R1, 578.00 also do not verify the tax invoice amount.

I am so frustrated and at the point of reporting this to the ombudsman. Before I do, I will post this information on “Hello Peter”.

It is not my intention to be sarcastic nor is degrading the people that work with accounts, but there is a lack of knowledge.

I hope you can try to speed up the process to correct my tax invoice, before the debit order goes through, because I will reverse the debit order. My account can be closed and no back dated amounts will be paid. I have been with Vodacom since inception.