Pathetic customer service

I went to Centurion Vodacom Store to get the Samsung J5 deal @R199 pm for my month this morning. I wanted to add my Mom to my existing account. She is currently on a prepaid number and wants to convert to the contract. We arrived at the store at 9am this morning. Said it will take 4 hours for the application to get approved. We returned at 13h30 to find out there is no progress yet. Another lady starting helping us, and at 14h30 she tells me that I now need to also submit 3 months bank statements. 2 months ago I also got the exactly same deal online for my son!! This was done with no hassle and only took a 5 min phone call to ensure I placed the order. The J5 got delivered at my work address. I waste my entire Saturday waiting for Vodacom Customer Services, only to left without the phone. Wanted to give this to my Mom as a present before she leaves tomorrow. The customer service is up to ****!