Pathetic Customer Service

Some context, I have been a loyal client with Vodacom for more than 12 years. In Dec I was due for an upgrade & didn't want anything fancy nor did I want to break the bank on a new & expensive deal (as I had already been paying Vodacom just under R1000/month for multiple devices) for a lengthy period of time. At the time (Dec festive season) Vodacom had an appealing deal on refurbished iPhone 5s' that seemed to suit my needs perfectly. Barely one month later, on the eve of a trip to Aus where I really needed this new device, I had issues with the phone freezing, turning blue, restarting itself at random and re-appearing with distorted pixels. On 26 Jan the phone was sent in to be 'evaluated', the device was returned to my wife in my absence on 21 Feb! Feedback was that it required a software update (absolute *******). I arrived home from Aus on 25 Feb & returned the phone to the store on 26 Feb with the exact same issues. After numerous calls & promises made by Chris Wilke to escalate & resolve the matter, it is now the 26 Mar & I still don't have a handset. Highly inconvenient & terrible service as I work for myself & have to be contactable. Quick to take your cash, 2 months' now!