Pathetic Customer Service

I reported ********** activity on my account at the end of September. There was an additional data contract opened on my name as well my existing contract was upgraded to red advantage without my knowledge. I was asked to send through an affidavit to the ***** Dept which I did on the 3rd of October. To date I have made numerous calls to the call centre, the ***** dept and the accounts dept but I have never been credited correctly for this upgraded package. The ***** dept refers to accounts and when I call the accounts dept they cant provide me with the information on my account. Also my package hasn't been downgraded to my original package as yet. I keep getting messages that my account has been soft locked. I am hardly using my phone so how can the account be soft locked if the ********** activity was dealt with efficiently. When I call the call centre I get a recording which says that I have reached my my maximum access limit to the call centre. How must I resolve my problem with all these issues??