Pathetic Customer Service

on 30 Aug my phone was ****** and i called in to have the line locked, the following day (Mid- Day) i went to a Vodacom store and had a sim swap done, i was told my phone will be active within 4 hours, only the following morning it seemed that the sim swap went through, however as of 1 Sep , my upgrade kicked in, however my phone still never worked , from 1 Sep to today 5 Sep ive called Vodacom customer care at least 4 times a day and kept being told they cannot seem to unlock the line as their systems are down, or they keep getting error messages, after speaking to at least 10 people a service request was logged to their solutions department on Friday 1 Sep, stating it will be resolved on Monday 04 Sep by 17:00 , which was not done, on 5 Sep i called again as my line was still not working , eventually got transferred to the solutions department, only for them to tell me i need to call customer care, (Which ive done at least 20 times and wasted 5 hours holding and speaking to various consultants who all cant help ) , on 5 Sep i was then told that the person who did my new contract never loaded services correctly and now i need to wait 7 days for the matter to be resolved, this is absolutely ridiculous!!!!!! the service from Vodacom has been absolutely pathetic and all they do is pass the buck from department to department and nobody knows what the hell is going on , and neither do they care , im paying for a contract that i cannot use, im without a phone for a week and they tell me i need to wait another week till someone gets to my query , when in fact they couldn't even meet the deadline of the 1st call logged, that i had to call again the next day

Considering this new contract took effect on 1 Sep 2017, im at the point where i would like to just have my number changed to Prepaid and cancel the entire contract than deal with horrible service, perhaps MTN/Cell C or Telkom Mobile will give a better damn about their paying customers