PATHETIC CUSTOMER SERVICE

My Wi-Fi has been down since Sunday 23rd February 2025. I reported the matter on the X (Twitter) platform same day and was advised one of the consultants will be in contact with me to assist. On Monday one of the consultants called me and i was in a meeting and not able to talk and asked i be called back later in the day, which did not happen. On Tuesday i reported again on X (Twitter) that i did not receive any call back. Then a consultant called me to get details of what was the problem which i repeated again and was promised the matter will be escalated and someone will come and check out the router.

On Wednesday, no one called nor came to the house to check what is the problem with the router, I again reached out on Twitter and was asked to continue to be patient, and a consultant will reach out to me. Again, nothing happened and today is Thursday I'm still at the same position I was on Sunday, yet the debit order will be deducted regularly.

This is very frustrating as i work from home and i don't have access to the wifi, let alone the inconvenience that my family is enduring as a result of Vodacom's poor service.

It's time to look for another service provider as this is the 3rd time we have to go through the same without proper explanation provided, yet payments are never missed.