CH
Chris H

1 reviews | Active since Jan 2011

01 Feb 2016, 15:41

Pathetic Customer Service

We keep on logging complaint after complaint on here and Vodacom still has not had the decency of resolving the query at hand. <br> <br> Upgrade initiated on 30/11/2015, today is 01/02/2016 and still no device/s, no service.<br> <br> The attitude your firm has towards its customers is appalling, and a disgrace to say the least. Your staff are *********** and so is your Facebook page.<br> <br> NO RESOLUTION to the issue previously stated on Hellopeter and they just dont care.<br> <br> The Facebook \team\" are just as useless as they cannot be bothered.<br> <br> Your firm is really not on par with the likes of your competitor MTN.<br> <br> Billing and debit order with your firm will be reversed as you are not in terms of your agreement which is shocking. "

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2016, 15:48
Official
Hello heu007,

Thank you for your posting.

A consultant will contact you in order to address your concerns. We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team