Pathetic Customer Service

Account No: ***<br> Mrs J Heunis.<br> <br> We are annoyed as hell, as we have tried since 30/11/2015 to upgrade on this account and you make it such an irritating experience that we do not even know if one should continue using your service. Perhaps the problem is one of many a) you are to big, b) you have *********** staff, c) you just dont care, d) you have no skills re: what client service is all about!!!!!<br> <br> We logged a complaint on Facebook and will continue to do so until you jack up your so called standard!!!<br> <br> We again made another attempt and even spoke to your SHAUN in the upgrades dept who promised to get back to Mrs Heunis by COB on 21/01/16. DID NOT EVEN BOTHER.<br> <br> We now insist on getting the upgrade we wanted in November and the Iphone you advertise as mentioned to Shaun, else we will take this matter further as you are falsely advertising product which you do not have which is *******.<br> <br> If no reply received by COB on 25/1/16 we will place a add in every newspaper and go viral across the Globe. Try me!!<br> <br> Your staff order the incorrect upgrade and leave it there without ANY form of reply or apology.<br> <br> Your staff are *********** and you dont care about your clients!!!