PATHETIC CUSTOMER SERVICE

I was contacted by Vodacom rep to 'upgrade' my existing contract of more than 10years, with an 'added' ZTE R216 Router. This has been done in Nov 2015. A time frame was given in which the 'upgrade' could have been cancelled. I have requested for the 'upgrade' to be reversed - several times. Over the last 4 months I have contacted Vodacom more than 19 times, and have spoken to even more 'customer care' staff, explaining the whole story EVERY single time. Money is taken from my account EVERY month, and the UNOPENED router has up to date not been collected, or payments stopped/payed back or 'upgrade' reversed....although it has been promised several times. I AM REALLY UPSET WITH PATHETIC SERVICE.<br> ***. (you will find NUMEROUS ref nrs, logged calls, etc...)