Pathetic customer service

I have just spent 30 minutes on the phone with a customer service agent from Vodacom who had a **** attitude and was not Able to assist me at all. When I asked to<br> Speak to her manager she put me on hold again and also said that he will say the same thing. I asked her about my free 1 gig and she said she couldn't assist as she doesn't have that information on their system and doesn't have any contract information. I told her I upgraded in October 2015 and needed to find out if the free 1 gig was initiated as Vodacom did not initiate for my November 2015 bill which resulted in a credit on my account, she then said she does not have access to that information. Further more she gave me unhelpful information on questions I was not asking about. She kept on putting me on hold and when I asked to look at the last investigation done she said she can't help as someone else opened this enquire. Vodacom this is now happened on several occasions where your customer services agents are absolutely clueless with a pathetic attitude. I am considering closing this account seriously as you are not worth my time and month.