pathetic customer service

1. 30th October, I requested itemised billing report for july 2015, was advised of requirements, documents sent to Vodacom promptly<br> 2. 2nd November, called to confirm receipt - told call was closed, I had to log another, resent docs.<br> 3. 3rd called to confirm receipt - docs not found, I then resent<br> 4. 4th called to confirm receipt, docs received, being attended to.<br> 5. 6th called to confirm receipt, docs received, being attended to.<br> 6. 9th I received an affidavit to complete.<br> 7. 10th docs sent to Vodacom<br> 8. 11th docs not receive, I resent.<br> 9. 13th, being attended to.<br> 10. 16th, everything received, will take further 7-14 days to be completed.<br> <br> This is the worst service I have received from Vodacom ever.<br> On each one of my calls, I was put on hold for longer than 20 minutes.<br> I cannot believe that a company such as Vodacom does not allow its subscribers to speak to any senior supervisor or manager. I could not even get an email address for someone that could confirm receipt of my docs. its just pathetic.... im even more annoyed that I began typing this while on hold with Vodacom, im complete, and still on hold!!!