Pathetic Customer Service

I have been a customer with Vodacom for the past 10 years and in no form shape or way do they display any value in the customers that add to the success of their Brand. I app**** for a second contract with the sales person telephonically in May since then I have had endless problems. The lady on the phone on the phone did not advise me that I am paying a 24 Month Handset fee on my account, she got the porting incorrect and the end result was that 2 lines were no activated on the new contract. After weeks of fighting and countless calls i the reversed the incorrect debit that Vodacom processed through my Bank account of which it then affected my billing status. With this made know to me through a threatening sms I made an electronic transfer to Vodacom of which I then called to advise them that the payment was made. I requested the consultant to change it back to debit or of which he advised that it was done, In the same breath I logged another call with the Service Provide to retrieve the conversation that I had with the sales rep he advised me that they will get back to me and this was logged on the 06th June 2015.To my dismay the debit order did not go off of which i received