Pathetic Customer Service

So I nicely get notified 1 day 2 weeks ago that my account is over R9000 with no prior notification. I try to resolve it and then get called by a consultant on *** who says I will receive discount due to the circumstances surrounding my account. 2 date I have not heard back from him nor has my account been emailed to me and nobody can give me any further information. Received smashes that a consultant would call but that too has been left unattended.10minutes ago however I get a beautiful sums saying my account is now locked and my account is magically now over R10000. Poor attention to loyal customers yet very diligent at taking your money from my account. I am on maternity leave and if someone would call they would understand what happened to my account.