Pathetic Customer service

Hi My name is Thabang Shawn Mashinini <br> I have a very serious concern about Vodacom Call centre <br> I contacted Vodacom on this number *** department was after sales ,The lady I was speaking to said her name is Charmaine and refused to give me her surname she said she is not allowed to give that out . My Call started at 3:40:34 PM and ended at 3:45:32 PM ,Vodacom voice prompt says all their calls are recorded ,I wonder if you have quality assurance to listen to that call and rate your own Agent .Vodacom CEO will faint if he had to listen to that call . First time in my life I phoned a call centre and experienced such Pathetic Customer service, She was laughing with friends so loud she couldn't even hear me when I was giving her my id number I kept on repeating myself multiple times ,That was so unprofessional I was so surprised, for a minute I thought I phoned a tavern or a Pub<br> <br> Vodacom What happened to legendary customer service ?<br>