Pathetic customer service

I would like ro log a complaint against Vodacom and their pathetic client service. We cancelled 3 contracts in August 2019. Not even going to mention the initial cancellation in 2018.

To date the contracts are still active and we have been debited every month. Called cancellations department on numerous occassions. Everytime being assured that they would resolve it. Whenever you request to speak to a manager, they are always conveniently in a "meeting" Last week when i called in again, i refused to speak to the consultant and demanded to speak to a manager. Then i got one of the managers, Mr James on the line. This call was on the 14th of April 2021. Mr James apologized for rhe service we have received and promised that he would have it resolved within an hour of our call, and we would receive a confirmation email. To date, nothing received. And the worst part, Mr James informed me that once i receive confirmation of the cancellation, then i should call in again to now arrange for the refund/credit that they owe us! Really, so i must go through this whole ordeal again?? They owe us a substantial amount and that is only since 2019, as i metioned before that i am not even speaking about the initial cancellation in 2018. On 12 April, i also sent an email to the CEO Shameel Joosub, got a response from Mr Thato Makoti - Executive Client Liason Officer on 14 April. I sent Mr. Makoti another email on 16 April and still no response.

So Vodacom, your customer service is pathetic right to the top!!!