Pathetic Customer service

I would like to complain on the time it takes to get a query resolved or even for me to be rep**** to or given any feedback. I logged a ticket SR*** in the beginning on November to which I get no reply whatsoever. I have called 15-20 times and everytime I call I get the same answer from the seller support agent your query has been escalated or we'll get back to you to which I never get as much as a missed call But I pay for nothing every month religiously to get nothing in return. My internet has been down for months now and none of you assist, I pay R600 a month which I want back. Now!!!!!!! I've been paying for 4-5 months without internet.