Pathetic Customer Experience with Vodacom

Pathetic customer experience, verging on rude, dismissive and condescending from 2 senior staff members at the Canal Walk branch. THe branch manager, Morne Speelman and the assistant manager Adri Johnson (or thats the name she gave after refusing to provide her surname, with the comment "what has my surname got to do with you" and .... "who do you think you are" Similar condescending and infuriating comments by the manager, when after reporting the rudeness of his staff, made it very clear to me that he was not interested in my complaints about his rude staff and the poor customer experience at his store, responded to me by saying "so what is your actual issue here, can you just please say what it is you actually want done because all you are doing now is complaining!"...... He was extremely dismissive, rude and condescending. It was the worst CUSTOMER EXPERIENCE i have ever experienced from any retail store /front-end staff in my life. I think the level of corporate bullying has reached a stage where if people dont start calling out the behaviour of these corporates (and their staff), then they will engage with people in their "gangster" type attitude without any consequences. Clearly they have been getting away with this attitude if the two most senior employers of a prestigious store like Canal Walk behave like little gangsters. I have 2 personal contracts Vodacom and a third through an employer? I have had terrible service with this provider in trying to resolve a technical issue on one of my contracts over the last 3 weeks. The experience with the Canal Walk store this evening is the last straw! one of my contracts is up for renewal and I will be cancelling that with immediate effect. I would like to warn any prospective clients that my experience with Vodacom has been pathetic. I would not recommend anyone to have dealings with that company. Aside from the terrible customer experience, the technical issue i have with one of the devices I purchased on contract is so bad that I am in the process of reporting it to the TCF regulators and will position that issue separately on this medium once I have consulted on the technical issues with an independant advisor.