Pathetic customer experience talk about unhelpful

I am extremely disgusted with The service i had received from Vodacom i have been calling numerous times in regards to a contract that was canceled prematurely without my consent and i was debited an additional R397 from my account and for the last two weeks i have been phoning the call center and nobody had been getting back to me on how this is going to be reversed the number that was incorrectly canceled was ***. To give notice to cancel this sim on the correct date i had to phone almost 6 times because the call agents kept telling me to call back then when i did get hold of someone they cancel the contract prematurely this is the second incident i have had a problem with Vodacom after having 3 contracts with you. The service is pathetic and i am still awaiting feedback on the reversal that was supposed to be made the last call i made the consultant told me she would email me a reference number for the query but till now nothing has been done.