PATHETIC CUSTOMER CARE SERVICE

They phoned my mother, who is a pentioner to do an upgrade on her contact(2 lines). When she got her invoce the following month there was upgrade fee added to both numbers bringing her account to over R600. She was never informed of this fee and as far as advertised if you upgrade telephonicly or online you do not pay this fee. We called them on 11/05/2020 and queried the account. We were informed that we will gwt feedback within 5-7 work days. On 15/11/2020 we received an sms stating that the query was closed. No feedbak was given and the amount remais on her bill. Sent numerous emails and all they do is ask for an order number that we do not have.