1 reviews | Active since Dec 2009
Pathetic Customer Care Service
If I could put ZERO STARTS I would, but the system doesn't allow this, I have received such ********** service from Vodacom that I want to cancel all my contracts with them. I called the customer service so many times that eventually my number was blocked. So many phone calls but no remedy to my solution. I am not going to explain my problem all over again, all Vodacom can do is take my number *** and look and the numerous phone calls that I made from the 18/03/2024 until 08/07/2024 and they will see for themselves what kind of awful service I have been receiving from their so called consultants, I have received so much conflicting information, I have been told that I will receive feedback, there are service requests been opened and then closed without any calls or emails from Vodacom telling me the outcome of the problem. I am so tired of calling, explaining, them saying it will be sorted out and then nothing, I want the refund that IS OWING TO ME and I WANT IT NOW. To find out why I have a refund listen to the numerous phone calls and find out why. I am no longer willing to wait 7-14 working days and some such nonsense because I have been waiting for several months and nothing has been done. Give me proper service or cancel all my contracts with penalties BECAUSE YOUR CUSTOMER CARE SERVICE IS HORRIBLE.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still waiting for the phone call, is Vodacom not willing to rectify this issue
I am still waiting for the phone call, is Vodacom not willing to rectify this issue
Please get Brian from the relevant department to call me urgently as I cannot get ahold of him, I called customer care, billings, collections, cancellations and no one knows who this is
Please get Brian from the relevant department to call me urgently as I cannot get ahold of him, I called customer care, billings, collections, cancellations and no one knows who this is
