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VERONA N

1 reviews | Active since Dec 2009

09 Jul 2024, 10:15

Pathetic Customer Care Service

If I could put ZERO STARTS I would, but the system doesn't allow this, I have received such ********** service from Vodacom that I want to cancel all my contracts with them. I called the customer service so many times that eventually my number was blocked. So many phone calls but no remedy to my solution. I am not going to explain my problem all over again, all Vodacom can do is take my number *** and look and the numerous phone calls that I made from the 18/03/2024 until 08/07/2024 and they will see for themselves what kind of awful service I have been receiving from their so called consultants, I have received so much conflicting information, I have been told that I will receive feedback, there are service requests been opened and then closed without any calls or emails from Vodacom telling me the outcome of the problem. I am so tired of calling, explaining, them saying it will be sorted out and then nothing, I want the refund that IS OWING TO ME and I WANT IT NOW. To find out why I have a refund listen to the numerous phone calls and find out why. I am no longer willing to wait 7-14 working days and some such nonsense because I have been waiting for several months and nothing has been done. Give me proper service or cancel all my contracts with penalties BECAUSE YOUR CUSTOMER CARE SERVICE IS HORRIBLE.

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Replies (6)
Vodacom
Vodacom's reply09 Jul 2024, 12:13
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
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VERONA N's update10 Jul 2024, 15:43
Reviewer Update
Good day

I am still waiting for the phone call, is Vodacom not willing to rectify this issue
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VERONA N's update11 Jul 2024, 10:47
Reviewer Update
I cannot believe the level of unprofessional service that I am receiving from Vodacom. It's now 2 days and I haven't received a phone call or an email. I called the customer care right now and the consultant tells me to send an email but when I send through emails I get no response. If I was the one owing money to Vodacom they would have already blacklisted/given me a bad credit reference but because they owe me money they are ignoring my requests. This is so......, I can't even find a suitable word for this. Horrible horrible service.
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VERONA N's update12 Jul 2024, 14:24
Reviewer Update
12/07/2024, Still not contact from Vodacom regarding my refund
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VERONA N's update17 Jul 2024, 14:55
Reviewer Update
Good day

Please get Brian from the relevant department to call me urgently as I cannot get ahold of him, I called customer care, billings, collections, cancellations and no one knows who this is
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VERONA N's update19 Jul 2024, 12:18
Reviewer Update
Can someone please call me regarding this matter unilaterally decided of HIS OWN ACCORD to allocate MY MONEY to the handset installment AFTER I SPECFICALLY ASKED FOR THIS MONEY TO BE PAID INTO MY BANK ACCOUNT. i have been trying to call since Tuesday to sort this out but I am NOT GETTING ANY JOY