Pathetic customer care service

on the 23th July 2015, i had made a call to the call centre to have my data contract cancelled. the consultant was extremely helpful and advised if i wanted to cancel off the 2nd line as it was due in a month. i told her that i would decide and get back to her. i called back followed the voice prompts and thought it would be as easy as the 1st one. this lady couldnt help me but did her security check, knowing that she could not help me. why ask for all of my info in the first place? she had cut the call on me. i called back and a gentleman answered and i had explained the whole story to him and he put me on hold for 12 minutes and cut the call thereafter. time of the call to him was 11:40am calling from my cell ***. it is really disturbing to know the kind of service we get from \Customer Care""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876732;863;23;2;0;1;0;0;2;15/07/31 10:54;59;NULL;15/07/24 10:06;15/07/24 9:55;poor service and poor use of lanuage;6,71E+12;cartrack ;***;we have logged a call on Tuesday 21 July 2015 with Charlene Maharaj and mike van rensburg.we have requested for a technician to come out to us Wednesday as this was not possible with mike and Charlene so they had given us a date of 27 July 2015 Monday.we called mike stating that we need car track to come asap to remove the trackers as the vehicles are getting sold on Friday 24 July 2015. he could not help us so our director Mr Kara called mike because this was a matter of urgency.mike thereafter could not assist in helping us and called our director a Joe soe. car track has poor service delivery and poor management skills.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877217;212;14;2;0;1;0;0;2;15/07/30 15:18;59;3;15/06/12 14:35;15/07/26 14:19;Bad service and bad quality;8,50E+12;;***;I went to a store to buy bras, I fit one pack and I bought two packs. One pack was a perfect fit while the other was big to my confusion, after a while I noticed that the bra had to sizes. One size was on the bra strap and the other was embossed on the inside of the bra cup , this explained why the other pack was big, the size was wrong. I went to a store and they told me I had only a month to bring back the items and it's now my loss. With an attitude as well. Why must I suffer for their mistake? Does it mean that I shouldn't trust what is written on the tag/size? Must I scrutinize to make sure that what is written is true and correct?they only cared about their stock loss as opposed to retaining a customer? Office politics are more important than a happy customer. I'm disgusted by the service and feel cheated since now I have panties with no matching bras .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;326864;893260;16;2;0;1;0;0;2;15/08/12 14:04;59;NULL;15/07/29 14:58;15/07/29 13:05;Debited instead of refunding;reference ***;Nomonde;***;Good Day<br> <br> my account was debited again this month for a contract that is cancelled, please refund me for the debits that went off my account for the past three months, <br> <br> this is the response i got from MTN confirming that i will be refunded, i got debited again<br> <br> <br> Hello wezley,<br> <br> Thank you for posting.<br> <br> Please accept our apologies for the delayed response and for any inconvenience caused.<br> <br> kindly be advised that the credit has been passed to your MTN account and as soon as it reflects it will then be refunded to your Bank account.<br> <br> Regards,<br> Nomonde.<br> REQ:*** ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;26943;202;9;2;0;1;0;0;2;15/08/04 9:26;59;NULL;15/08/03 10:04;15/08/03 8:27;Disgusting pathetic *********** insensitive staff;1234;Management;***;My husband passed away on 2 March 2015. I have tried countless times to get Holland to pay out but they just keep saying they are fast tracking it then nothing happens. I am tired and frustrated. Why do they take our money so quickly yet make us cry when it comes to paying out? I have wasted so much time and money with no joy. Can someone call me urgently to discuss this please?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;881055;353;5;2;0;1;0;0;2;15/08/10 11:41;59;NULL;15/08/05 12:19;15/08/05 10:42;Change of Ownership after a month NOT DONE!;5,41E+12;Change of Ownership;***;Refer Case No ***<br> <br> 1st e-mail and fax for Change of Ownership of an Explora AND HD Decoder sent on 01 July. Numerous calls later and the documents e-mailed again on 20 July and ONLY the Explora has been changed!!!<br> <br> Employees in the Change of Ownership Department are *********** and they read only the first one or 2 pages of an attachment!! That's why they always do only half a job and complaints pile up!!!<br> <br> Numerous calls to the Call Centre today and they have the audacity to say that we'll have to wait till Friday for the change of the Decoder to be done and the service/signal (ALREADY PAID FOR) to be reconnected. <br> <br> Train your staff to do things RIGHT THE FIRST TIME! We are NOT PREPARED to wait any longer for the mistakes that your people make continuously and WE HAVE TO PAY FOR IT!!!<br> <br> Do the change today and CONNECT us today!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;236935;893260;16;2;0;1;0;0;2;15/08/22 12:42;59;NULL;15/08/05 13:33;15/08/05 11:43;Lte sim card;6,31E+12;Unknown;***;Mtn send me the new Lte simcard send me everyday sms' s to do the sim swop. The steps they supply didnt work send me a error occurred contact 808. I do that about 4 times they could not help send me back and forward. *** ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;405329;893260;16;2;0;1;0;0;2;15/09/07 11:17;59;NULL;15/08/13 12:06;15/08/13 10:18;****** while Overseas;9,10E+12;;***;I moved to America 2 years ago in June, and Had taken out a Contract in April 2013 (I think) with MTN. And paid for my phone from America while I was there, Until my Contract ended (2years) I emailed the customer service and I asked them to put my number into a Prepaid until I came back. I had no way of checking my accounts while in America, but Continued to put money in my account for other things. <br> <br> Here's where my Problem came in. I sent in the email, to which I got a reply, confirming that I want to cancel the contract, I said yes, and then we spoke about moving it to prepaid. I got no response after my Email to them. I am now back in South Africa and to my HORROR! I find that MTN has been deducting money from my account even after I asked them to cancel it! Which has also put my Bank account in Arrears because I put in money into my account for my car, and that was all I put in, but MTN would deduct money and then my car would bounce! I am FURIOUS that MTN would do this to me! I am a LOYAL customer, and have always spoken so HIGHLY of Mtn! I tried emailing again... but no response! I want this Resolved Immediately! That money adds up, and I cannot afford it!!! Sickening!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;706648;893260;16;2;0;1;0;0;2;15/09/01 14:17;59;NULL;15/08/13 14:47;15/08/13 13:18;Horrible assistance! ;4,10E+12;Miss Zulu;***;After going to an MTN store to upgrade (new cellphone) it was noted that there was funds left on the contract (approx R2100). I did not want to lose the money and was told, by an MTN representative that the money is transferable as airtime. <br> <br> After being advised to perhaps purchase sim cards and loading the airtime onto it, I took my I'D book to Cresta MTN to start the process. I was then informed, contrary to the advice it is not possible and I would forfeit the money.<br> <br> I tried to speak to a superviser of the MTN call centre (***) and after RUDELY being told that they don't know how to help, I was put on hold for 10min. Twice! With no feedback! I have been a loyal customer of MTN for more than n decade, and have never missed a payment. Is this how my loyalty is thanked? By rude and misinformed representatives? I expect some form of feedback asap. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;619738;353;5;2;0;0;0;0;2;15/08/31 9:26;59;NULL;15/08/21 10:05;15/08/21 8:27;Account tampering;8,61E+12;;***;Multichoice failed to debit my account last month on the 27, and didn't bother letting me know until 17 days later when they cut off my services. When I called they told me my account had been switched back to cash without my knowledge or even letting me know. Now thet want me to pay at this time of the month. I feel its not my fault that they failed to notify me days after my pay date that I hadn't paid instead of what they did. I need my services back on. Am paying way too much to be treated like this ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887197;713411;22;2;0;1;0;0;2;15/08/24 7:58;59;NULL;15/08/22 8:39;15/08/22 6:59;PREMATURE baby no return flight ;***7;SunAA(C) ;***;PREMATURE (born 31 weeks currently 18days) baby had to go in for surgery with doctor whom is only available at Redcross Cape Town travelling in by air. NO RETURN flight book baby is not seen as life threatening.???? How can a premature baby be transported on road for 8 to 9 hours. This is not fair towards the patient baby cannot regulate own temperature any infection is life threatening to baby. Baby is one of twin and on breastmilk. Baby cannot talk for self is totally dependant on the help of others. Very disappointed in the service and the treatment of premature baby. Definitely not fair towards the patient. Baby needs to bond with parents and twin sibling.Return transport bia Road with an co-payment is that TCF? Premium paid every month and this is the service when member is depending on assistance in most stressful time. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887203;698982;21;2;0;1;0;0;2;15/08/24 8:44;59;NULL;15/08/22 9:36;15/08/22 7:45;Cancellation Ignored/Premium increased without my ;8,00E+12;;***;I have asked for them to cancel my policy verbally twice, and I have emailed them from their own website twice. They increased my premium over the last 2 months without my consent. They are STILL deducting premiums off my Account. They called in AUGUST to ask the reason behind my cancellation. But are still deducting premiums. I am disgusted with their service levels and are a company that Sweet Talk you from the beginning but try and increase your premiums quickly. I am from an Insurance background and I know when my rights are being abused as a client. I want my premiums refunded for technically the last 4 months now.. NO excuse for poor Client Servicing!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;578927;893260;16;2;0;1;0;0;2;15/09/16 7:36;59;NULL;15/08/24 8:19;15/08/24 6:37;Incorrect billing;7,31E+12;;***;Poor quality of services at MTN [incorrect billing]<br> <br> My contract was due for upgrade and I did an upgrade at MTN Wonderboom store [Wonderboom Mall, Pretoria] in July 2015. My new contract includes airtime minutes, sms & data. Then on my first month, MTN only loaded airtime minutes - no smses & no data. I raised a complaint with them & it took MTN over a week to resolve this problem.<br> <br> When I thought the problem had been resolved, came the incorrect & shocking billing. On the billing MTN is charging me for what should be part of my contract package [smses & data]. It's now over a week trying to sort out this problem with MTN.<br> <br> The quality of services offered my MTN is dropping & frustrating!<br> <br> Regards<br> SS Mazibuko ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;364691;893260;16;2;0;1;0;0;2;15/09/14 14:05;59;NULL;15/08/24 14:42;15/08/24 13:06;Data gone missing? ;6,61E+12;MTN;***;Once again I have an issue with MTN. I have a cell phone and a 2Gig data bundle contract. I am not a person sitting browsing the internet all day and night nor do I down load games, music or movies. I have no problem with my cell phone account. In the past I carried over more than 1Gig data. Since my upgrade in January some months I run out of data within 2 weeks. I buy another 1 Gig bundle my 1Gig free - before my next recharged date I am out of data! My bill increased from just the basic charges to over R1000 some months. I queried and asked if my data IS BEING LOADED - the reply was \it must be loaded\"". Come on MTN why are you ripping us off. Signal is bad in our area as it is now my data is being \""******\"" because I am NOT using it!. Please investigate!"""