Pathetic Customer Care from Vodacom

Off all the customer services I always thought Cell C was the worst but today that all changed when I got by far the most pathetic service when I called Vodacom's customer care from Sharon and her supervisor Zakhele. Both unwilling to assist me with a simple voicemail query. Not only that they were unwilling to assist but they both had very negative energy just wanting to get rid of me. Not even the Worlds bank would deny any of their customer assistance in the manner in which both Sharon and Zakhele did. Zakhele even **** to me telling me that all customers get the security questions right and that really made me feel stupid. He could not even answer me when I asked him what is a price plan. All that felt was a group of rude strangers that were against me. I want someone Senior to listen to my 2 call recordings together with them and call me back, Advise what they could have done right, what action is going taken against them. I feel sorry for those customers that cannot stand up against such Agents. May be they do not know that customers are the ones that pay their salary. Yes as a customer I'm not always right but the least that they could have done is to educate me. <br> <br> Mulanga