Pathetic customer care

Urgent Complaint Regarding Unauthorized Amazon Prime Charges

Dear Vodacom Customer Care,

I am writing to formally address an ongoing issue that has been both frustrating and unresolved despite multiple attempts to seek assistance.

For several months, I have been charged a recurring fee for an Amazon Prime subscription through my Vodacom account, which I never authorized. Following your advice, I even created an Amazon account in an attempt to locate and cancel the subscription but was unsuccessful.

Last month, I was sent a link by Vodacom to cancel the subscription, which I followed and completed. However, despite this, I continue to see the Amazon Prime charge on my bill. Additionally, I have yet to receive any refund for the unauthorized charges that have been debited from my account.

This experience has been highly disappointing, and I would appreciate immediate action to: 1. Stop the recurring Amazon Prime charge. 2. Refund all unauthorized charges billed to my account.

I trust that Vodacom values its customers and will address this matter with urgency and professionalism. Please confirm receipt of this complaint and provide a timeline for resolution.

Thank you for your attention to this matter.