Pathetic Customer Care

After being a client for more than 10 years I'm utterly disgusted with my recent experience. I've been trying to make use of the Vodacom useless customer care center to upgrade for 2 day's and despite holding on for extended periods of time before the call gets dropped and promises of being called back when completing the online form, whereby I answer and the phone get putted down without the person even greeting me, I still have not been able to complete my upgrade. On top of all of that, the outlets can not assist me in giving me the same benefits as the call center and doing it at an outlet is more expensive. Maybe it's time to move to a different provider.