Pathetic Customer Care

Pathetic service from Vodacom Customer Care.

1st call: The lady has NO CLUE whatsoever to what I am asking her to help me with. She has no idea what I am talking about and keeps saying the same thing over and over, that has nothing to do with the problem I'm having.

2nd call: I try asn speak to someone in Afrikaans, thinking maybe there is a communication gap. Holding the line for 20min, "Sorry mam, we have no one that can help you in Afrikaans. But give me your number and we will send a Whatsapp to you when the person is here so you can speak to him."

Are you serious? The whole call center in Johannesburg, not one person who can speak Afrikaans? Why have the option then? And then saysing, no don't worry we will send a Whatsapp?! I nearly died!