Pathetic customer care

Absolutely poor service We had installed fibre at home recently and the service received was absolutely poor. Firstly Vodacom sends us two routers when we had only asked for one. The second one is still at home when it was said to be picked up some time ago. Secondly, the fibre deal was for an amount the we could afford and everything is on contract, but Vodacom puts us on a higher line and charges us a higher price. Thirdly these issues have been brought up a number of times but the people on the other end of the call either give attitude and refuse to help or they keep redirecting the call using our airtime and only for them to cut on us and never call back... Like they said they would! This is the 6th current contract with Vodacom and yet the worst customer service received!