Pathetic customer care

Item: Vodacom
Rating: 1
Author: Jody F

Hi I called to find out about my Azoomee voucher that I haven’t received and Ruth (the consultant) let me hold for about 10 minutes because she didn’t know what the voucher is??? How is there staff that don’t know what they promote? This is by far the worst experience I’ve ever had and I’m a new client with vodacom

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 May 2020, 07:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 May 2020, 07:55

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Jody F's updateReviewer Update

25 May 2020, 15:38

Good day. Some guy called and advised he will escalated the issue. It’s been a few weeks and I still haven’t received feedback. I’m still awaiting my voucher.

Jody F's update25 May 2020, 15:38

Reviewer Update

Good day. Some guy called and advised he will escalated the issue. It’s been a few weeks and I still haven’t received feedback. I’m still awaiting my voucher.

Jody F's updateReviewer Update

15 Jun 2020, 09:37

Still nothing. Pathetic

Jody F's update15 Jun 2020, 09:37

Reviewer Update

Still nothing. Pathetic