1 reviews | Active since Feb 2019
Pathetic customer care
I contacted Vodacom’s cancellations deparment to cancel one of my contracts ending 28 February 2019. I explicitly gave the number of the contract expiring and they confirmed it would be cancelled. A while after the call I discovered that they ended both my contracts. I called customer care a few times but the lines are too busy and they do not answer after 20 minutes after which the call automatically ended and the automated voice answer machine for the cancellations department stated that it is outside office hours so I cannot get assistance.
I can’t use my phone for anything now and customer care is clearly not there to assist you (with all the voice options they give you never get to a consultant).
This is the most pathetic service I have received in a long time.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].
Regards
Consumer Website Team