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Audaine G

1 reviews | Active since May 2014

11 Jul 2018, 16:16

Pathetic Customer Care

Been a customer of vodacom for over 10 years, I upgraded my device a few times but now for some reason when Ram Couriers arrive at my house they have the wrong ID number provided by Vodacom, how is this possible? I then call 082 135 and the guy says I am in the wrong department? this is VODACOM CUSTOMER CARE? after attempting to transfer me, I then end up in Fibre call centre, the guy there was more helpful and transferred me to Vodacom online, but after waiting 25 minutes on hold i was too frustrated to even speak to anyone. When I initially called Vodacom on Monday morning they told me the courier company will call me to verify everything, I still have not received a call from them and apparently the address I gave to them was incorrect after me calling in to correct it. The entire process in inefficient and unreliable, as a service provider for calls, it does not take much for staff to call customers and confirm details before wasting time, petrol and inconvenience to all involved

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2018, 21:28
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

AG
Audaine G's update13 Jul 2018, 14:35
Reviewer Update
So Vodacom never seizes to amaze me, after my initial post, I get a call from a guy in Customer Care who tried to assist, they finally get the address correct and the ID numbers correct, Ram couriers arrive at my place and I was then advised that i need to receive and sign for the delivery myself, so the package went back to the Ram warehouse, the guy from Vodacom contacts Ram couriers and arrange that it be delivered today(2018/07/13) at my work place, the RAM guy then calls me and guarantees delivery before 12:00 as I am not in the office most of the day. Once again disappointment as I call RAM to find out expected time of delivery at 13:48, I get told that the package was delivered back to Vodacom. At this point I call Vodacom customer care and as usual get transferred from 1 department to another with staff members not willing to assist and and trying to pass the buck. being a customer with Vodacom for 14 years I have reached a point of disgust and regret of even associating myself with a pathetic company like this. thanks for nothing Vodacom