Pathetic Customer Care

I have emailed thrice to *** on the 7/05/23, 8/05/23 & 21/05/23 & NOBODY has contacted me yet! All my details about my matter are in my first email! I have asked to be put back on my same old package & not to be upgraded but this company has just done whatever they wanted! I want to be refunded IMMEDIATELY & put back on my old package! What is thee point of having this customer care email if nobody responds to you & you get asked one question in each separate email after I have given ALL my information in the very first email!?