PATHETIC CUSTOMER CARE

<p>I have been struggling for 2 months to get itemised billing for the months of July, August and now September as well.</p> <p>I need a list of ALL the dialled numbers so that I can claim back from my employer for business call that are made from my number. It is a simple request but this seems to be an impossible request for Vodacom. </p> <p>Everytime I call there is a porblem, the first time they sent me an itemsied billing on the 25 August with only 4 dialled number , I called back immediately and told them of the problem, the lady that assisted me sent it again but when I got the e-mail it was an invoice not itemised billing. I called her back again and she logged a c to the soloutions department and said that there is a problem with the new system and that they would fix it and send me the correct itemised billing. I have had to call in every week to say that the itemised billing they are sending me is incorrect and state that I need this to claim back money for business calls, every time the consultant logs a call to the solutions department THAT NEVER CALLS ME to find out what the problem is or if the information they send me is correct. I have called several times and each time I am not helped and I have to pay everytime for itemised billing that is not even correct. I am absolutely fed up with Vodacoms terrible customer service!!!!!!!!!! I want someone to make contact with and help me with a complete and accurate itemised billing report for the months of July, August and September and I am tired of being polite and juest keep call and saying the report you have sent me for the fourth time is incorrect. I am a very understanding person but my goodness I am tired of this nonsence and incompetence! How can your solutions departement be so useless that they can not just pick up the damn phone and call their clients to find out if they are satisfied or even better can't they juest do their blady job and make sure that what they send out is correct! I WANT ANSWERS NOW!</p> <p>Cellphone number in question: ********** 829</p> <p>CONTACT ME ON : ********** 947</p> <p>List of calls logged:</p> <p>24/08 3 calls logged</p> <p>25/08 3 calls logged</p> <p>05/09</p> <p>26/09</p>