LB
LIZ B

1 reviews | Active since Jan 2020

26 Apr 2021, 11:47

Pathetic customer a service from vodacom.

Absolutely pathetic customer service from Vodacom. Visit a vodacom store only to be given the wrong information. Call the call centre - phone just keeps cutting off. Contact the chat line keeps you holding for 10 minutes asking questions about your account you tell them. You should e been to a store and tried the callcentre and nothing working and they tell you to call their call centre. Where do your train your staff vodacom??? Absolutely pathetic - what the hell are we paying you for? Clearly jot service!!!! Phindile and Vuswayo I suggest you give up your day job as you not very good at it!!!!

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Replies (1)
Vodacom
Vodacom's reply26 Apr 2021, 12:19
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team