Pathetic CS Skills

Well Vodacom yet again .

I ordered a Black Friday deal , Smart tv with 50G data which was approved online.

A week later and no responses so I called them up only to find out they Cancelled because of NO contact, the agent says they tried calling on the 28th and 29th ( On A weekend to confirm ) There were no miss calls whatsoever.

Today I made 11 calls and transferred round 20 times to a different agent who could not assist, I was also told different managers would call up but still ZERO calls.

I work in the CUSTOMER SERVICE industry and honestly there are no communication skills from Voda agents. They FOB you off until you get Irate then say they can not assist please call numerous numbers.

This is not the first complain they would have on this but I take it they dont care if a customer is actually happy or not.

Since being approved for the TV I sold my current one and am now in the position of having NO tv at my houeshold.

IS this what Vodacom enjoys , customers unhappy with their entire processes.

I asked the agents to assist they say to call confirmations but they can not provide a number to call on ( weird right )

I still wanted my order but NOBODY wants to assist at Vodacom