1 reviews | Active since May 2016

25 Aug 2016, 09:50

Pathetic Corporate Customer Service

<p>With the closure of Altech Autopage the company's account was moved to Vodacom. They promise you the world, they promise you all good things about their service and what they will do for you but once they have your business you are nothing. We have a total of 72 company lines with them. 4 of the lines were cancelled when we moved to Vodacom but now, 4 months later, you note that you are still being charged for those lines. I am sorry to say but from a corporate perspective, this service is unacceptable. They are a very unreliable service provider. If they can do this to a company account with 72 lines what will they do to an individual contract?? Why make promises beforehand that you cannot keep and then just run away from it....</p>

0
Replies (2)
Vodacom
Vodacom's reply25 Aug 2016, 09:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update07 Nov 2016, 11:31
Reviewer Update

A consultant will make contact..... what a joke, never head from Vodacom! Most pathetic service ever!!!!