Pathetic consultants

I been calling on Friday 23 October 2015 to get my port issue resolved and all they do is take me from one department to another.I had to wait for an Hour for the port division to answer and still no answer.We have company contracts that were ported from Vodacom to Telkom and now all of a sudden Vodacom created 079 numbers that we dont know where they come from and they have a billing.Monday 26 October i call the port division and spoke to Mark Peterson who said his Division has nothing to do with this issue i have and told me to call *** and i will get help.Once again no help and im told im at the wrong department,I spoke to Mellisa who refuse to give me her surname and refuse to transfer my call to a supervisor.This is Pathetic that no one can answer my questions and help me.I even tried to speak to Mara Stegmann the credit controller who deals with our account but she also advise i should call port department.We are not going to pay for numbers we dont know about since no one can help us.