MM
Marné Marais
1 reviews | Active since Apr 2018
05 Jul 2021, 19:16
Pathetic Company - Pathetic non-existing service, by *********** staff!
Bad customer service is an understatement - these guys have NO customer service. My phone bill which is typically between R3500 - R4500 per months is after a migration on 1/7/2021 up to R8600 per month. Furthermore, proof of the R8600 payment was sent to Vodacom on 3/7 after they disconnected my service, spoke to Venessa Tsahabalala and sent through proof of payment - phone re-connected, just to have it disconnected 24 hours later. Phone again, spoke to one Njabulo Mchunu and sent through proof yet again, phone got reconnected. And wait for it (drum roll) just to have it disconnected YET AGAIN at 19h00 tonight. ***???
Helpful (0)
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Replies (4)
Vodacom's replyOfficial
06 Jul 2021, 06:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Jul 2021, 06:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Marné Marais's updateReviewer Update
06 Jul 2021, 12:31People BEWARE!!!!! Vodacom is a bunch of *****s. Eventually got to the bottom of this. From an avg 3500 - 4500 cellphone bill the past 6 years, and now suddenly a R8700 bill : ********** Additional data charges of more than R4K for the month of June. And the same on the July Bill. Whoopedi-Doo : Come-on Vodacom, how now???
image.png 94.29 KB
image.png 94.29 KB
MM
Marné Marais's update06 Jul 2021, 12:31
Reviewer Update
People BEWARE!!!!! Vodacom is a bunch of *****s. Eventually got to the bottom of this. From an avg 3500 - 4500 cellphone bill the past 6 years, and now suddenly a R8700 bill : ********** Additional data charges of more than R4K for the month of June. And the same on the July Bill. Whoopedi-Doo : Come-on Vodacom, how now???
image.png 94.29 KB
image.png 94.29 KB
MM
Marné Marais's updateReviewer Update
06 Jul 2021, 13:36So I am in vain waiting for a consultant from Vodacom to call as per Vodacom's response above. Laughable! I am waiting on a R8000 refund for the R4K+ of ********** data that was deducted from my account in June and a further R4K+ on the July account. And please note that I DO NOT want it as a credit on my account, I want it refunded back to my bank account.
MM
Marné Marais's update06 Jul 2021, 13:36
Reviewer Update
So I am in vain waiting for a consultant from Vodacom to call as per Vodacom's response above. Laughable! I am waiting on a R8000 refund for the R4K+ of ********** data that was deducted from my account in June and a further R4K+ on the July account. And please note that I DO NOT want it as a credit on my account, I want it refunded back to my bank account.
MM
Marné Marais's updateReviewer Update
07 Jul 2021, 12:40Interesting, now eventually the Vodacom HalloPeter representative phones me, just to advise that I allegedly opted in via *111# for top-up data in August 2020, which is firstly untrue for the following reasons:
1. Why since August 2020 until May 2021 did my bill remain exactly the same and eventually from May 2021 it doubles.
2. Why would I receive a SMS that my data "ran out" and that I would then top up via my bank????
Utter BS. Bunch of *******.
1. Why since August 2020 until May 2021 did my bill remain exactly the same and eventually from May 2021 it doubles.
2. Why would I receive a SMS that my data "ran out" and that I would then top up via my bank????
Utter BS. Bunch of *******.
MM
Marné Marais's update07 Jul 2021, 12:40
Reviewer Update
Interesting, now eventually the Vodacom HalloPeter representative phones me, just to advise that I allegedly opted in via *111# for top-up data in August 2020, which is firstly untrue for the following reasons:
1. Why since August 2020 until May 2021 did my bill remain exactly the same and eventually from May 2021 it doubles.
2. Why would I receive a SMS that my data "ran out" and that I would then top up via my bank????
Utter BS. Bunch of *******.
1. Why since August 2020 until May 2021 did my bill remain exactly the same and eventually from May 2021 it doubles.
2. Why would I receive a SMS that my data "ran out" and that I would then top up via my bank????
Utter BS. Bunch of *******.