Pathetic communication service.

On Monday we app**** for contracts at our local Vodacom store(Tubaste Crossing Vodacom,Burgersfort). We have app**** for 2x contracts,(which include 2x brand new phones) and 3x sets of earphones.Everything was approved,the only thing I was waiting for was to get a confirmation on the arrival date of my products,we phoned multiple times speaking to the personnel who has helped us since the beginning -Angela. Each time I phoned there was some excuse and I was told that I would be phoned back.Needless to say my call was never returned.After this I spoke to someone else-Tsepo, who says Angela has knocked off early but that he would find out about the arrival and return my call.I phoned twice after this and he did not even remember. One would think this is what each business strives for...more business,but I guess not.I chose Vodacom to start a new contract after being a loyal customer for years, but this is ridiculous.I sincerely hope this is not how all customers are treated.