Pathetic communication from a communication service provider
A Full year after cancelling my contact with Vodacom and requesting my number changed to prepaid does my line get suspended. Cancellations, who confirmed my contract was cancelled in October 2020 now comes back and say they cannot help me. No one takes ownership for their incompetency and now I am the one who has to run around to sort out a mess not provided by myself
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
22 Oct 2021, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team