pathetic communication

On 23 December 2014 I made my monthly contract payment of R 294.87 at my local absa bank.From then till now that money has not been allocated.i have been to the vodacom store also to show them the original proof of payment in January 2015.i have made numerous calls to vodacom.They are useless in helping customers, now although I have always been up to date with my other payments from January to now I see today they have suspended my line!!! How can you do this when this is still an enquiry??? And the money has been found , apparently it was put in some other vodacom department. Really terrible of you vodacom!! YOU SUCK<br>