Pathetic Client Services

<p>Account I ********** </p> <p>Please can someone urgently assist me? I logged a call with Vodacom in May with regards to my bill that was over R2k normal bill is R1.4k and I was told the reason for the excess was due to my data on cell phone no. ********** 665 ran out and I was charged out of data bundle rates. This was indeed not so I still had 0.85GM remaining that month they logged a service request and was going to advise as to the reason for the excess. When I received my June bill the exact same thing happened a bill and debit order of R2.6k for exactly the same reason and I still had data remaining at the end of June. I called several times and just cannot get an answer, I have been promised that they will call back and still nothing. I logged onto Vodacom now and went into my account it states that I am in arrears of R1,4k which I don’t understand if they deduct via debit order and I can see the debit order deductions. This is now beyond frustrating because they are taking money from me without an explanation. This irregular billing is for Apr,May&June. </p> <p> </p> <p> </p>