WC
Wynand C
1 reviews | Active since Jul 2018
31 May 2021, 18:47
Pathetic client service - insurance cancellation SMS number not working
I changed my contract and Vodacom immediately added contract cover without my consent. That is bad enough, but in the SMS they say I can sent an SMS to 30150 to cancel. When I try this, I just get a message that sending of the SMS failed. I know Vodacom is infamous for terrible client service, but how pathetic can they be? This is a new low!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Jun 2021, 07:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jun 2021, 07:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WC
Wynand C's updateReviewer Update
02 Jun 2021, 19:37Vodacom, in their infinite arrogance sent me a private response, shown below. For the record, there was no missed call and no e-mail message. It is obvious that they are not even willing to contact me and that I must fight my way through their contact centre queue if I am naive enough to think that I will get any help there. Luckily, this is not an important number for me and it is going to give me great pleasure to cancel it.
========= Private response from Vopdacom ========
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
========= Private response from Vopdacom ========
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
WC
Wynand C's update02 Jun 2021, 19:37
Reviewer Update
Vodacom, in their infinite arrogance sent me a private response, shown below. For the record, there was no missed call and no e-mail message. It is obvious that they are not even willing to contact me and that I must fight my way through their contact centre queue if I am naive enough to think that I will get any help there. Luckily, this is not an important number for me and it is going to give me great pleasure to cancel it.
========= Private response from Vopdacom ========
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
========= Private response from Vopdacom ========
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.