PATHETIC CLIENT SERVICE FROM VODACOM

In March 2022 I done an upgrade of which I have been a Vodacom client for 22 years or longer.I was assisted by Farryn the consultant at Century City...I confirmed my current package and what I am currently looking for now.To my surprise at the first payment due I was charged for 2 gigs of data after I requested only 1 as a 'add on' to the existing package.

I then visited the N1 City branch a week later where I was queried this and from May 2022 all should be fine and balance.Also I changed banks and back to Century City I completed a debit order/change of banking details instruction with a consultant.I was promised it takes about 24-48 hours for my request to be actioned and the consultant has all he needs...AGAIN to my surprise month end comes and no debit order goes off and I called the Call Centre's...Customer Care to urgently assist as this account has never been in arrears etc.I was then told by a lady that it still shows the 'old' banking details are loaded and not the one I currently changed it too.I then went to Century City yrt again and gave the consultant my bank card,identity document and requested this another time.I was promised faithfully all will be updated and loaded on the system an my account will be debited accordingly.In in interim I withdrew cash and paid the account instore.I was told my payment due was R657,one month it was R1157 due which made absolutely no sense to me,but I paid it.The next month I had exactly the same drama and my bank account charges accrued as my previous bank is now charging me for a Vodacom debit order which should never go off from that account but my new one.This further carried on another 3 months.I then went to Century City again and requested for Shadley and Lauren to assist me and was sure to take their names.Lauren logged a call/incident for me and said I will receive feedback soon.I was then contacted 2 days later by the Accounts Division and it was also confirmed all those charges on my statement should never of been for my account.Bearing in mind I am paying cash now monthly since an *********** consultant couldn't send through a change of banking details;my old account doesn't have funds in and Vodacom still debits this account and it is a charge of R100 every month even after making 7 trips up and down to Canal Walk to rectify this.The guy at Accounts I had to explain the entire scenario too again and he confirmed this is no fault of mine.At this point I received a whole credit of R103 from.Vodacom and an alleged R100 airtime for the inconvenience caused of which not 1 single call was made and when I done a balance enquiry it reflected R0.00 airtime which I'm sooo sure was a **** too as NO airtime was ever loaded.I demand that someone reaches out to me real soon and get this rectified.I changed the debit order date too and no-one is competent enough to honour a small ask.R103 was definitely not my charges with funds being taken from an account I no longer use.Vodacom staff is absolutely pathetic and unhelpful with an exception for Shadley that attempted to assist.I need this matter properly investigated and my correct refund as per the statement drawn from your records on file.This was a pathetic and ridiculous ongoing saga and I now want this resolved.

Cell nr:***

Annoyed Client.