Pathetic client service

Vodacom in Mal @ Carnival has the worst service I have experienced since the beginning of 2024, firt the staf had attitude when we handed my son's phones in for repairs under the insurance,

We were promised that the turnaround time is 15 to 21 working days, today after a month we went to enquire just to be told the phones was never send for repairs and no one had even made contact or try to make contact with us.

The phones was handed back with a watered down explanation that proof of purchase was needed......really.

I will never use that store again.