IS
Ishara S

1 reviews | Active since Jul 2016

01 Feb 2017, 09:55

Pathetic Client Service

<p>I have been trying since October to activate mp cli for outgoing calls. It gets fixed for one month and then reverts back to Private on Dec 14. I called and logged request and this wasnt attended to and they also have no record of my call but I am sure if you look at my call log history you will see I was about 1 hour on the phone.I looged a new call on 17/1 1_ ********** 797366. They said 24-48 hours and this was not sorted. so I calle don 24/1 @10:58 and Lulama said she would call me back and this did not happen. On Fri 27 Jan I was told that it should be done by Saturday. I was given Ref INC 00 ********** and told to call IT dep between 9 and 4. So today I am holding on for Vodacom for 45 min and counting just to get to IT department......... really Vodacom do you really care about our bsuiness. I guess not..... I also was cut off after 25 min and had to call back again and waiting now 21 min</p>

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Feb 2017, 11:36
Official

Good Day Mrs Ishara Soobramoney

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support